Wow, I was so surpprised and upset when I found the needle in bib.
I washed a little Hiro's bib and was folding it... "Ah!" Somthing stinged my finger!
I checked the bib and what I found???
NEEDLE!!!!
Broken sewing machine needle was sticking out from the bib.
Luckly, I am the only one who stinged and hurt. Not little Hiro.
I was greatful for a protection that Heavenly Father gave to little Hiro.
Well, I decided to call Carter's and let them know.
Respond was even more surpprising... "Well, we will send you a prepaid envelop and please send them back to us. We will send him a little toy and we will reinvers you the price of the bib..."
Well, my husband alreaday warned me that they are not going to do much since no one was hurt.
If someone was hurt, that is TOOO late!!!
Bottom line is, corporate does not care customers, but themselve. I mean they are not reiable therefore, there is nothing they need to do...
There was no apporogy at all. Even one "sorry."
I know I onnly talked to the customer service representative, but it will be nice to show thier approgy.....
I hope this will never happen. I have to say that they are lucky that I do not sue them!
